- The initial registration fee must be paid by cash, credit or debit card.
- The patient will pay the agreed fees and understands that such fees are due before treatment is provided. Deposit or full payment may be
required before an appointment is made
- Items of treatment requiring laboratory construction are ‘Custom Made Medical Devices’ under the government's Medical Devices Regulations 2002. As such they cannot be returned to the
manufacturer and payment is required in full before their construction
- Postal recall reminders for examination and other appointments are undertaken by the practice as a courtesy and the patient should also make a personal note of their recall dates. The
practice cannot accept liability for the failure to receive an item sent by post.
- The patient will provide Denpoint with any cancellation of registration by giving with one clear calendar month notice in writing. It is the patients’ responsibility to ensure they cancel any
direct debits associated with their cancelled registration.
- In the event that the patient has been unable to attend for examinations or hygiene appointments within the timeframe of the registration year, then as a courtesy, a period of 4 months
grace is extended to catch up on such entitlement. The practice is staffed to levels in anticipation of your attendance and cannot refund any entitlement not utilised.
- Unpaid direct debits and cheques returned requiring manual processing will incur an administration fee plus any bank costs.
- Appointments broken will incur a charge; this includes cancellations that have not provided 24 hours notice.
- The practice has no ‘Consumer Credit Licence’ and therefore cannot enter into any form of credit agreement with patients. Denpoint would ask you to ensure you have sufficient funds to
cover the cost of your treatment before it is undertaken. For patients wishing to use their own credit services we can accept most major credit cards.